MD. SHAHRIAR
SHAKIF
Business graduate with hands-on management experience, aiming to bring analytical thinking and steady leadership to a progressive financial institution. Off the clock, that same focus shows up on the scoreboard — playing Counter-Strike since 2007, now Global Elite in CS2, with additional top ranks in Valorant, Apex Legends, and PUBG Mobile as SmArtBoY.
Career objective
Eager to contribute to a progressive financial institution by applying analytical ability, sharp problem-solving, and hands-on management experience — comfortable working as part of a team or leading one. Looking for a role in a structured, work-friendly environment where that contribution compounds over time.
Currently managing operations at Hybritech Innovations Ltd, with prior supervisory experience leading a support team for a UK healthcare company, and earlier front-line and administrative roles that built the ground-level discipline behind that management style.
Academic background
Working experience
Overseeing daily operations and team performance, with direct responsibility for reporting, documentation, and data entry accuracy across departments. Manages staff scheduling, client communication, and process improvements to keep operations running smoothly.
Led a customer support team handling inbound queries and case follow-ups for a UK healthcare client. Managed shift rosters, quality monitoring, and escalations, while maintaining accurate call logs and data entry for every case handled.
Provided customer support for online orders — handling inquiries, processing order details, and maintaining accurate product and customer data entry.
Managed ward-level administration and patient record data entry, coordinating with support staff and assisting patients and families with day-to-day queries.
Skills & strengths
01 Technical
02 Languages
03 Core strengths
Activities & interests
SmArtBoY
Counter-Strike 2
Counter-Strike — since 2007
Valorant
- Controller
- Duelist
- Initiator
- Sentinel
Overwatch
- Damage
- Tank
- Support
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Let's connect
Open to opportunities in banking, finance, and operations management. Reach out through any of the channels below.